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Olaf Schulte

Project Manager, ServiceNow implementation Specialist

Phone:

+31620865454

Email:

olaf@olafschulte.nl

KvK:

62811525

Btw-ID:

NL004161169B88

Address:

Woerdlaan 37

3454 VJ De Meern

Introduction

Olaf is a true team player. Due to his positive attitude and respectful manner of dealing with people, he can create and improve collaboration. Olaf is well able to understand the other and their underlying interests. He is highly valued as a coach in realizing improvements in service. Olaf is an analytical and creative thinker. He always works with the goal in mind and enjoys designing creative solutions for troublesome problems.

 

Olaf has fulfilled various roles. Characteristic of the roles is to improve the performance of IT organization services with consideration to the processes, tooling and professionals. In various organizations, he was responsible for achieving improvements in service. He has worked with different Service Management Tools. With this background, Olaf specializes in Service Management. In this he can take full advantage of his talents.

 

Olaf has successfully completed the Bachelor Business IT & Management and is Certified Scrum Master. In addition, he followed the necessary training for the further development of his soft skills.

Work Experience

AKZONOBEL

ITSM Stream Lead ServiceNow Back to Vanilla

January 2022 – April 2022

AEGON

ServiceNow HRSD Lead Consultant

July 2021 – April 2022

WORTELL

ServiceNow CSM Back to Vanilla Lead Consultant

April 2021 – June 2021

MINISTRY OF DEFENSE

Service Management Consultant & Scrum Master

January 2020 – February 2021

KPN - NS

Service Management Consultant

October 2019 - Januari 2020

PROXIMUS

Service Management Consultant

July – October 2019

HEIJMANS

Scrum Master & Service Management Consultant

May – June 2019

ServiceNow, ITSM, Back to Box, Vanilla

AkzoNobel needed to revert to ServiceNow ITSM, ITBM, HRSD, CSDM Vanilla (or Out-of-the-Box  (OOtB), Off-the-shelf) due to too many customizations. As ITSM Lead Consultant, Olaf is responsible for the implementation of ServiceNow ITSM within the project principles.

Activities:

  • Advice how to use the OOtB ITSM process.

  • Host workshops to gather requirements.

  • Ensure acceptance of and commitment from stakeholders.

Supporting the client with the project (training, communication, data collection, etc.).

ServiceNow HRSD, Workday

Aegon introduced ServiceNow as system of engagement for the Dutch employees. Therefor we set up several life cycle events and integrations with Workday. By automating many tasks Aegon was capable to perform HRSD support more efficiently and quicker. As Lead consultant, Olaf is responsible for the implementation of ServiceNow HRSD within the project principles.

Activities:

  • Supporting the Program Manager, Project Manager and Product Owners with the processes and aligning wishes and requirements with the technical possibilities ServiceNow.

  • E Ensure acceptance of and commitment from stakeholders.

  • Coordinate and perform test activities.

  • Supporting the client with the project (training, communication, data collection, etc.).

Configure ServiceNow.

ServiceNow, CSM, Back to Vanilla, Scrum

Wortell needed to revert to ServiceNow CSM Vanilla/ Out-of-the-Box due to too many customizations. As Lead Consultant, Olaf is responsible for the implementation of ServiceNow CSM within the project principles.

Activities:

  • Advice how to use the OOtB CSM process.

  • Host workshops to gather requirements.

  • Ensure acceptance of and commitment from stakeholders.

  • Supporting the client with the project (training, communication, data collection, etc.).

  • Configure ServiceNow.

Scrum, Jira, ServiceNow, ITSM, HP Peregrine Asset- and Service center

Ministry of Defense replaces HP Peregrine Asset and Service Center by ServiceNow. The ITSM (IT Service Management) processes are implemented in the first phase. As a Service Management Consultant, Scrum Master and Product Owner, Olaf is responsible for the implementation of ServiceNow ITSM within the project principles.

Activities:

  • Supporting the Program Manager, Project Manager and Product Owners with the processes and aligning wishes and requirements with the technical possibilities ServiceNow;

  • Building a Scrum team from scratch;

  • Ensure acceptance and commitment at the receiving departments;

  • Coordinate and perform test activities;

  • Supporting the client with the project (training, communication, data collection, etc.).

  • Configure ServiceNow.

Scrum, ServiceNow, ITSM

As Business Consultant responsible for the implementation of ServiceNow IT Service Management processes Incident Management, Request Fulfillment and Knowledge Management by KPN for the Dutch Railways. In this project, the NS-ServiceNow environment will be split from the KPN-ServiceNow environment with the basic principles of maintaining current functionality and staying close to the standard.

Activities:

  • Supporting Scrum Master and Product Owners with the processes;

  • Collecting requirements through workshops

  • Align wishes and requirements with the technical possibilities ServiceNow;

  • Coordinate and perform test activities;

  • Configure ServiceNow.

Scrum, Jira, ServiceNow, ITSM, CSM, HP ALM

As a Service Management Consultant, responsible for implementing ServiceNow ITSM (IT Service Management) and CSM (Customer Service Management). Proximus extends its support to its IT customers (ITSM and CSM) in this first release. Special features of this assignment include working closely with another ServiceNow partner, and the (cultural) diversity of various nationalities (including Belgium, India, Russia, the Netherlands). For this we implemented ServiceNow ITSM, CSM, Customer Service Portal and Configuration Management.

Activities:

  • First point of contact within the team;

  • Supporting Scrum Master and Product Owners with the process and aligning wishes and requirements with the technical possibilities ServiceNow;

  • Coordinate and perform test activities;

  • Supporting the client with the project (training, communication, data collection, etc.).

  • Configure ServiceNow.

Scrum, ServiceNow, Impulse4, Dell Boomi, ITSM, Transform

As Scrum Master / Service Management Consultant responsible for the implementation of ServiceNow ITSM (IT Service Management). At Heijmans, we have been able to implement ServiceNow in a very short time (2 months), including various integrations. For this we implemented ServiceNow ITSM, Configuration Management and integrations with IAM tool, AD, ServiceNow.

Activities:

  • Project responsible as a Scrum Master;

  • Support Product Owner in aligning wishes and requirements with the technical possibilities ServiceNow;

  • Lead workshops for collecting requirements;

  • Coordinate test activities;

  • Supporting the client with the project (training, communication, data collection, etc.)

  • Configure ServiceNow.

AXIANS

Scrum Master & Service Management Consultant December 2018 – April 2019

Scrum, ServiceNow, Impulse4, Impulse4 Integrations, ITSM, CSM, Transform

As Scrum Master / Service Management Consultant responsible for implementing ServiceNow ITSM (IT Service Management) and CSM (Customer Service Management). With ServiceNow, Axians can serve its customers generically while retaining the individuality of the various business units. At the same time Axians benefits from cooperation and depreciation of various legacy ITSM tools. For this we implemented, among other things, ServiceNow ITSM, CSM, Service Portal, Configuration Management, Contract Management and integrations with SAP and various customer ITSM tools.

Activities:

  • Project responsible as a Scrum Master;

  • Support Epic Owners and Product Owner in aligning wishes and requirements with the technical possibilities of ServiceNow;

  • Lead workshops for collecting requirements;

  • Coordinate and perform test activities;

  • Project support: training, communication, data collection, etc.

  • Configure ServiceNow.

DE VOLKSBANK

Scrum Master

August – November 2018

ServiceNow, Scrum, GRC / IRM

As a Scrum Master responsible for implementing the MVP GRC at de Volksbank. With the GRC modules from ServiceNow, the risks and controls are centrally safeguarded and monitored. With a clear roles and rights structure in which inheritance plays a central role, the ServiceNow implementation contributes to a major increase in efficiency in daily work.

Activities:

  • Support Product Owner in aligning wishes and requirements with the technical possibilities ServiceNow;

  • Coordination of test activities;

Assistance with technical configuration and development where necessary.

SANQUIN

Service Management Consultant

May - June 2018

ServiceNow, Scrum

As a Service Management Consultant, I did a short assignment to map out process improvement possibilities within Sanquin and how ServiceNow can achieve this with process automation. Examples of solutions:

  • digitization of request forms (incl. Approval workflows)

  • Handling of questions for the Purchasing department.